Returns & Exchange Policy

At Black Haven, we want you to love every piece you purchase. If you're not completely satisfied, we offer a straightforward returns and exchange process.

Return Eligibility

You may return items within 7 days of delivery, provided:

• Items must be unused, unworn, and unwashed
• All original tags and labels must be intact
• Items must be in their original packaging
• Proof of purchase must be provided

Non-Returnable Items

• Undergarments and inner wear
• Items marked as "Final Sale" or "Non-Returnable"
• Customized or personalized products
• Items damaged due to misuse or improper care

Exchange Policy

We offer exchanges for size or color variations within 7 days of delivery, subject to product availability. If unavailable, we can process a refund or store credit.

How to Initiate a Return

• WhatsApp: +91 70114 03207
• Email: [email protected]

Provide your order number, item(s), and reason for the request. Our team will guide you through the next steps.

Refund Process

Once received and inspected, refunds are processed within 7-10 business days to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend a trackable shipping service for items over ₹2,000.